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Business Process Management (BPM)

What is Business Process Management?
BPM is a methodology designed to achieve substantial improvements in the performance of business processes.
BPM is a structured approach to analyze and improve those processes that have a major impact on the financial results of the organization and that are critical for the firm
BPM integrates techniques and concepts from basic methods engineering and problem solving
to advanced tools in marketing research and systems theory.

How is BPM implemented?
A dynamic and hands-on training phase transfers the! basic knowledge and skills to the employees at all levels, empowering them to maximize their potential and creativity.
Teams of employees are given a mandate to improve a process to which they are strongly related.

Steps of BPM
Identify the customers of the process and understanding their needs and requirements
Define what performance is expected from the process
Understand and analyze the current process through modeling and measurement
Identify and analyze gaps in performance
Define and evaluate options to reduce those gaps
Implement and document the improved process
Monitor performance to ensure that the expected results are achieved and secured.

How much time to apply BPM:
For a focused application in one specific process, it can take six to nine months. When applied to an entire business unit it can take twelve to eighteen months. In this case, the results will not only show in improved performance, but also lay the foundation of a culture of continuous improvement and employee empowerment in the organization.


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