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BTI905: Developing and Implementing an ISO 9000 Quality System:


This course is designed to provide participants with the necessary tools to develop an effective planning strategy for step-by-step action to implement an ISO 9000 Quality Management System. In depth case study methods will be used to guide participants to achieve their goals.

Who should attend :

Senior Management
Project Coordinators
Operation Supervisors
Quality Practitioners
ISO Coordinators


The relationship between Quality management, Quality Assurance and Quality Systems
Quality Systems and Business Process Re-Engineering
Interpreting ISO 9000 Series Standards
The Changing Customer
Company Culture and the Quality System
How formal should a System be
Communicating the Initiative
The importance of Internal Audit and Management Review
Internal and External Resources required
Confirming Strategy and setting the Action Plan

Deliverable Outcomes:

The course participants will learn:

How Process Management can be applied to developing a Quality System
How to select the appropriate standard
The importance of involving everyone in the implementation process
Why auditing is essential
What resources are required



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