Participants in this course will learn the principles
of analyzing and improving business processes.
A step-by-step approach is used to introduce participants
to the design and implementation of new or changed
processes. These steps start with process definitions
and mapping, and include activities such as defining
performance indicators and establishing standards.
Workshops are used to provide simulations of actual
business process analyses and improvements.
Define, scope and select the Process Management
Identify Process Customers
Define, Map and Analyze Process and Resources
Establish Standards and set Performance Indicators
Streamline and Improve the Process
Implement and Document the Process
Monitor System Effectiveness
The course participants will learn:
How to define and analyze processes
The use of mapping tools and techniques
How to establish standards for processes
To define performance indicators and measurements
The importance of effective process management